To submit a support request:

From this FAQ, click on the "Contact Us" link (on iOS) or the Chat icon (Android) in the upper right corner to open a new support request.

Tips to get your issue resolved as quickly as possible:
  1. Do not create multiple requests for the same issue. We will answer your support request as soon as we can
  2. Be as precise and concise as possible in your description of the issue at hand.
  3. If your request involves a purchase made with real currency, please provide a copy of the receipt from the relevant store/platform (a bank statement is not valid).