If you have an issue with a purchase of Kriegerrands or a Special Offer, please let Player Support know immediately.
  1. Click on the Contact Us link in the upper right of the FAQ section
  2. Include a screenshot of the app store purchase history showing the purchase(s) in question.

    For Google Play Store (Android), you can look up your purchase history via https://payments.google.com.

    For App Store (iOS)*, you can look up your purchase history via https://finance-app.itunes.apple.com/purchases.
* Please note that App Store (iOS) receipts are issued in batches, meaning that the date of the receipt is often not the date of the purchase. Always check your order history for the most accurate purchase date.